Anexus Technologies Incorporated is committed to ensuring the Anexus Connect website and application are accessible to people with disabilities. This is the right thing to do, and it makes our product better for everyone.
The standard we target
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Ontario's AODA Integrated Accessibility Standards Regulation requires WCAG 2.0 Level AA of the organizations it covers; 2.1 Level AA is the newer version of that standard, so designing to it means meeting the AODA requirement and then some. We test and design against it across the website and the app, including:
- Sufficient colour contrast between text and background
- Keyboard operability for all interactive elements (no mouse required)
- Visible focus indicators for keyboard navigation
- Semantic HTML and ARIA labels for screen readers
- Skip-to-content links and clear landmark regions
- Respect for the user's reduced-motion preference
- Form fields with associated labels and error guidance
- Touch targets sized for users with limited fine-motor control
- Alternative text for images that carry meaning
- Captions and transcripts for media where applicable
Accessibility on customer profiles
This page covers our own website and app. The public profiles our customers share carry their own accessibility controls — text size, high contrast, reduced motion and underlined links — and are built to the same WCAG 2.1 AA standard. See accessibility on the profile.
Specific measures we've taken
- Skip-to-main-content link as the first focusable element on every page.
- Keyboard support across the navigation, including Enter/Space/Escape for dropdown menus and Arrow keys for carousels.
- Focus trap within the mobile navigation overlay so keyboard users cannot tab "behind" the menu.
- Branded focus rings that are visible on every interactive element, designed to stay readable on light and dark backgrounds.
- WCAG-compliant body-text contrast (≥ 4.5:1) tuned across the site.
- Reduced-motion media query that disables non-essential animation when the visitor has the system preference enabled.
- Semantic structure —
<header>,<main>,<nav>,<footer>, and ARIA landmark labels. - Alt text on meaningful images; decorative images marked
aria-hidden.
What we're improving next
Accessibility is ongoing work — we want to be transparent about where the gaps are and what's next on our roadmap, rather than imply the site is "done." The following items are open issues we are actively addressing:
- Captions for marketing videos — captions are not yet provided for every marketing video on the site. Where a video conveys important information, we provide the same information in nearby text so no content is captions-only. Targeted improvement: closed captions on all hero and explainer videos by the end of our current accessibility cycle.
- Tabular alternatives for charts — some advanced analytics charts in the App dashboard rely on visual patterns. Targeted improvement: a "view as table" toggle for each chart, with full keyboard and screen-reader support.
- French-language version — a French translation of the website is planned, in line with our Bill 96 commitment in the Terms of Use. In the meantime, key legal documents (Terms, Privacy, Return) are available in French on request — see Section 27.1 of the Terms.
If you encounter an accessibility barrier that isn't listed here, please tell us — see "Need an accommodation?" below.
Compatibility
The site is designed to be compatible with current versions of the following assistive technologies:
- Screen readers: VoiceOver (macOS/iOS), NVDA, JAWS, TalkBack (Android)
- Browser zoom: up to 200% without loss of content or function
- Operating-system settings: reduced motion, increased contrast, system font sizing
Need an accommodation? Found a problem?
If you encounter a barrier on our website or in our app, or if you need information in an alternative format, please contact us. We take accessibility feedback seriously and aim to respond within three business days with either a fix, an alternative way to accomplish what you were trying to do, or a clear timeline.
Email: support@anexusconnect.com
Subject line: include "Accessibility" so we route the message to the right person.
You may also contact us through our contact form.
Feedback process under AODA
Anexus Technologies maintains a feedback process for receiving and responding to accessibility-related feedback, in accordance with the Customer Service Standard of the AODA. Feedback may be submitted by email or in writing to:
Anexus Technologies Incorporated
Accessibility Feedback
Ontario, Canada
support@anexusconnect.com
We will acknowledge your feedback within five business days and will make every reasonable effort to provide, on request, accessible formats and communication supports for persons with disabilities.
How we maintain this standard
- Accessibility checks are part of our development workflow for any new feature.
- We run targeted audits against WCAG 2.1 AA on a regular basis.
- We listen to user feedback and prioritise fixes that remove barriers.
- Where a change would risk regressing accessibility, we don't ship it.
Our accessibility plan
Beyond day-to-day quality checks, Anexus Technologies maintains a multi-year accessibility plan that guides where we invest our accessibility work. The plan describes the barriers we have identified, the work scheduled to remove them, and the principles we apply when designing new features. Highlights of our current plan:
- 2026 — foundations. WCAG 2.1 AA conformance across the marketing website and the core App flows; published feedback process; staff training in accessible design and writing; accessible procurement language in our vendor agreements.
- 2027 — depth. Closed captions on every video asset; "view as table" alternatives for analytics charts; full French-language localisation of legal documents and key onboarding flows; documented accessibility review on every new feature before launch.
- 2028 — beyond AA. Targeted WCAG 2.2 conformance work, especially on touch targets and authentication; published annual accessibility progress report.
We publish a brief annual progress note alongside this statement. To request the full current accessibility plan, the most recent progress note, or a copy of any of this content in an accessible format, email support@anexusconnect.com with the subject "Accessibility Plan."
Our Privacy Policy and Terms of Use describe how the rest of the site works.